About our mortgage and insurance services

Key Contacts
Summerside
Old Dalkeith Road
Sheriffhall
By Dalkeith
EH22 1RT

1 The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. This document is designed by the FSA to be given to customers considering buying certain financial products.  Use this information to decide if out services are right for you.

2. Whose products do we offer?

We offer products from a range of insurers for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident Sickness and Unemployment Insurance.

We only offer products from a limited number of insurers.

We only offer products from a single insurer.

We offer mortgages from the whole market.

 Weonly offer mortgages from a limited number of lenders.

We can only offer a limited range of mortgages from a single lender.

3. Which service will we provide you with?  

We will advise and make a recommendation for you after we have assessed your needs for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Accident Sickness and Unemployment Insurance.

You will not receive advice or a recommendation from us in relation to Buildings and/or Contents Insurance.   We may ask some questions to narrow down the selection of products that we will provide details on.  You will then need to make your own choice about how to proceed.

We will advise and make a recommendation for you after we have assessed your needs.

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for this service?

A fee.

No fee for Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident Sickness and Unemployment Insurance.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

 A fee.  We will be paid by commission from the lender.

A fee of £250 payable when you apply for a mortgage payable on completion and 1.00% of the loan amount payable on completion of the mortgage offer, for example if you take out a loan of £100,000 you will need to pay us £1,250.  If you choose this option we will refund to you any commission we earn from the lender.

A fee of £250 for arranging the mortgage payable on completion.  This is in addition to any commission we may receive from the lender.

6. Who regulates us?

Key Contacts, Summerside, Old Dalkeith Road, Sheriffhall, By Dalkeith, EH22 1RT is authorised and regulated by the Financial Services Authority. Our FSA register number is 446821.

 Our permitted business is advising on and arranging insurances such as Term Assurance, Mortgage Protection Assurance, Critical Illness Insurance, Private Medical Insurance, Permanent Health Insurance, Buildings and/or Contents Insurance, Accident Sickness and Unemployment Insurance and Mortgages.

You can check this on the FSA's Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

7. What to do if you have a complaint

If you wish to register a complaint, please contact us:

In writing
Write to: Summerside Independent Limited, Complaints Department, Summerside, Old Dalkeith Road, Sheriffhall, By Dalkeith, EH22 1RT


By phone
Telephone: 0131 660 5934  

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

8. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

For compulsory classes of insurance, insurance advising and arranging is covered for 100% or the claim, without any upper limit.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about compensation scheme arrangements is available from the FSCS.